Schedule:
- Mondays to Fridays, 9:00 am to 6:00 pm, Harrington Park, NJ, USA, Eastern time
- With 1-hour unpaid break
We are seeking a reliable, detail-oriented, and compassionate Spanish Bilingual Agent to join our team as a Care Coordinator. The ideal candidate is fluent in English and preferably has a medical background or experience working in the medical department of a BPO company. In this role, you will serve as a key point of contact for patients, ensuring they receive timely communication, appointment scheduling, and follow-up care.
This is a remote position that requires a professional, proactive, and patient-focused individual who can handle administrative healthcare-related tasks with discretion and care.
Key Responsibilities:
- Schedule and confirm patient appointments via phone, email, or scheduling platform
- Make follow-up calls to ensure patients are adhering to care plans and attending scheduled visits
- Provide reminders for upcoming appointments and address rescheduling needs
- Maintain accurate records of all interactions with patients in the system
- Coordinate with healthcare providers and departments to facilitate smooth patient experiences
- Respond to patient inquiries in a professional and empathetic manner
- Monitor communication channels (calls, emails, chat) for timely responses
- Ensure HIPAA compliance and maintain strict confidentiality of patient information
- Assist with other administrative support tasks as needed
Requirements
- MUST HAVE A WINDOWS OS COMPUTER
- Fluency in spoken and written English is required
- At least 1 year of experience in a healthcare-related role or in a medical BPO department
- Strong communication and interpersonal skills
- Proven experience in scheduling and administrative coordination
- Knowledge of medical terminology and patient care processes is a plus
- Tech-savvy with proficiency in using tools like Google Workspace, Microsoft Office, and scheduling software
- Reliable internet connection and a quiet home office setup
- Ability to work independently, manage time effectively, and meet deadlines
- Strong attention to detail and organizational skills
Independent Contractor Perks
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job
Spanish Bilingual Care Coordinator
Job Category
Customer Support
Job Type
Full Time (35 hours or more per week)
Work Schedule and Timezone
Harrington Park, NJ
Published on
Dec 19 2025