Schedule:
- Monday to Fri, 8:00 AM to 4:30 PM Las Vegas PST
- 1 hour unpaid break = 37.5 paid hours per week.
- Client Timezone: Pacific Time, Las Vegas
Client Overview:
Join a thriving residential and commercial cleaning franchise in Las Vegas! This dynamic company services 100-150 clients weekly across the entire Las Vegas Valley. With a commitment to quality and customer satisfaction, they’re seeking a key team member to drive their continued revenue growth and success through proactive sales and excellent customer service.
Job Description:
Become the primary sales and communication engine for a bustling cleaning service provider as their Bilingual Sales Representative. This is a high-impact role where your main priority will be making high-volume outbound calls to prospective clients and efficiently handling inbound sales inquiries.
While sales and customer calls are central, you must also possess strong administrative assistant skills to manage scheduling, client data, and overall workflow efficiency. Your fluency in both English and Spanish will be crucial in expanding the client base and bridging communication between English-speaking clients and Spanish-speaking team members. This position offers a unique opportunity to directly impact the company’s growth and client satisfaction.
Responsibilities:
Sales & Communication (Primary Focus)
- Execute high-volume outbound calling campaigns to potential residential and commercial clients to generate new business and book cleaning services.
- Manage all inbound sales calls and inquiries, converting leads into confirmed appointments and satisfied customers.
- Fluently and seamlessly switch between English and Spanish when communicating with clients and potential leads.
- Proactively follow up on leads, proposals, and past clients to maximize sales opportunities.
- Meet and exceed daily/weekly sales and call activity targets (e.g., calls made, appointments booked, revenue generated).
Administrative & Support (Secondary Focus)
- Efficiently schedule and organize cleaning appointments for a diverse portfolio of residential and commercial clients in coordination with team schedules.
- Provide top-notch customer service, handling client inquiries, service modifications, and concerns with professionalism and care.
- Facilitate clear communication between English-speaking clients and Spanish-speaking team members, ensuring smooth service delivery.
- Utilize and maintain Customer Management Systems (CMS) to ensure accurate client information, track sales pipelines, and streamline processes.
- Manage documents and perform various organizational tasks to support smooth business operations and client records.
- Participate in daily interactions with business owners, providing updates on sales progress and administrative tasks.
Requirements:
- Clear communication in both English and Spanish
- Comfortable handling a high volume of calls
- Proven track record in a sales-focused role, particularly with high-volume outbound and inbound calling.
- Fluency in both Spanish and English (speaking, reading, and writing) is essential for client communication and lead generation.
- Exceptional closing and negotiation skills with a strong, results-oriented sales-driven attitude.
- Excellent communication skills in both languages, with the ability to switch effortlessly between the two.
- Strong organizational and administrative assistant skills to manage complex scheduling and client data efficiently.
- Proficiency in using computer systems and software, particularly CRM/CMS and scheduling platforms.
- Customer-centric mindset with a professional demeanor and the ability to handle challenging situations gracefully.
- Demonstrated ability to multitask and manage multiple responsibilities efficiently in a fast-paced environment.
- Familiarity with scheduling and customer management systems (required).
- Ability to work remotely with provided necessary hardware (computer and internet).
- Self-motivated individual with a proactive approach to problem-solving and continuous improvement.
Independent Contractor Perks:
- HMO Coverage for eligible locations
- Permanent work-from-home
- Immediate hiring