Overview

We are seeking a detail-oriented and professional Healthcare Administrative Assistant to join our growing clinic. This role serves as the “first face” of the practice, providing exceptional patient support via phone while managing daily administrative operations. You will work closely with the existing team to ensure seamless patient care and operational efficiency.

Job Highlights

Number of Paid Hours Per Week: 20 hours per week
Schedule: Monday – Friday, 10:00 AM – 2:00 PM Central Time
Work Arrangement: Work from home
Contract: Independent Contractor

Side Note:
Since this is a permanent work-from-home position and the arrangement is that of an Independent Contractor, the selected candidate must have their own computer and reliable internet connection. They will be responsible for their own benefits and taxes. Professional fees are paid on an hourly basis and the final rate will depend on performance during the application process.

Responsibilities

• Patient Concierge: Manage high-volume incoming calls, providing compassionate and professional service to patients

• Complex Scheduling: Proactively manage and optimize the clinic’s digital calendar system for efficient appointment flow

• Billing Support: Execute basic invoicing, patient billing, and maintain financial documentation

• Patient Continuity: Conduct follow-up communications, appointment reminders, and post-visit surveys

• Administrative Oversight: Maintain and organize secure cloud-based document filing systems; perform research tasks to support clinic growth

• Operational Support: Assist with general administrative tasks and support the social media manager as needed during downtime

Requirements

• Exceptional verbal and written English communication skills with a professional phone manner

• Proven experience in customer service, medical administration, or as a Virtual Assistant

• Strong computer literacy; experience with EMR/EHR systems or online scheduling tools is a plus

• Ability to work independently in a quiet, distraction-free remote environment

• Highly organized, able to multitask under pressure, and willing to learn healthcare-specific protocols

• Must have a reliable high-speed internet connection

Independent Contractor Perks

• Permanent work-from-home setup

• Immediate hiring

• Steady freelance job

• Growth potential with opportunities for expanded hours and career development

• Integration with a supportive, collaborative team

• Comprehensive support for payroll, HR, and IT through BruntWork

Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording. Applications with complete requirements will be prioritized.