Job Highlights
Contract: Independent Contractor
Schedule: Monday to Friday between 1:00PM to 10:00 PM BST with a 1-hour unpaid lunch break (8 hours per day/40 hours per week)
Contract: Independent Contractor
Schedule: Monday to Friday between 1:00PM to 10:00 PM BST with a 1-hour unpaid lunch break (8 hours per day/40 hours per week)
Client Overview
This thriving tennis company operates across the UK, managing courts and delivering coaching programs that promote an active lifestyle. With a commitment to exceptional service, they aim to provide seamless support aligning with their extended operational hours from 7 AM to 10 PM, seven days a week.
Job Description
Join a dynamic team dedicated to delivering outstanding customer experiences in the exciting world of tennis. As a Customer Support Agent, you’ll play a vital role in assisting members with inquiries, bookings, and administrative tasks through live chat, ticketing systems, and occasional voice collaboration. Embrace the opportunity to work remotely while contributing to the growth of a company that champions an active and healthy lifestyle.
Responsibilities
- Engage with customers through calls, live chat and ticketing platforms, providing knowledgeable and friendly assistance
- Handle a wide range of inquiries related to memberships, court bookings, coaching programs, and general administration
- Collaborate with internal teams, such as tennis coaches, to resolve complex queries and ensure seamless support
- Serve as the first point of contact, escalating issues to higher support tiers when necessary
- Deliver exceptional, over-the-top customer service that exceeds expectations
Requirements
- Excellent written and verbal English communication skills, with the ability to convey information clearly and concisely
- A friendly and approachable demeanor, coupled with a passion for providing outstanding customer service
- Strong multitasking and problem-solving abilities to handle multiple inquiries efficiently
- Familiarity with customer service tools and practices, ensuring a smooth and efficient workflow
- Flexibility to work full-time, including weekends, to align with the company’s operational hours
Benefits
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
Job ID: 43196678175