Schedule:

• Mondays to Fridays, 10:00 am to 6:00 pm
• Client time zone: Eastern time (Florida, USA)

 

Scope:

• Part-time position starting at 20 hours per week
• Primary phone coverage during Tuesday and Friday afternoons when office closes at 1:00 pm
• Lead follow-up and patient outreach work during non-phone coverage hours
• Remote work arrangement using Uma phone system for call routing
• Support for multiple doctors across three different practice locations
• Integration with practice management systems and Facebook lead generation portal
• Direct communication and daily task management with practice leadership team

 

Responsibilities:

• Answer incoming phone calls using proper scripting protocols to minimize cancelations and improve rescheduling rates
• Ensure patients adhere to prescribed treatment schedules (e.g., three visits per week) by redirecting them appropriately when they request changes
• Manage patient recalls by reaching out to patients without future appointments scheduled
• Promote office specials and services to existing patients during outreach calls
• Follow up on Facebook marketing leads through the practice's portal system
• Contact newly scheduled patients to confirm appointment details, provide location information, and ensure intake forms are completed
• Conduct follow-up calls with leads who haven't scheduled appointments to assist in converting them to patients
• Route calls appropriately to ensure patient questions about therapies and modalities are answered by qualified staff

 

Requirements:

• Experience in healthcare or medical field settings
• Previous experience handling patient requests and customer service
• Strong communication skills with ability to follow scripting protocols
• Familiarity with medical terminology and chiropractic treatments preferred
• Ability to work EST business hours
• Proficiency with phone systems and lead management portals

 

Independent Contractor Perks: 

• Permanent work from home
• Immediate hiring
• Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

 

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