Scope:

• Monday to Friday, 9am to 5:30pm Central with a 30-minute unpaid break
• Remote work from home arrangement
• Working hours aligned with client’s business time zone
• Access to various property management and communication software tools
• Ongoing training and support provided

Responsibilities:

• Answer tenant and guest phone calls, emails, and text messages for both long-term and short-term rental properties
• Handle customer service inquiries and resolve issues for tenants and Airbnb guests
• Record rental payments and manage payment processing
• Create and manage work orders for maintenance and repairs
• Communicate with property owners, maintenance teams, and cleaning staff
• Assist guests with property access issues and coordinate solutions
• Manage reservations and booking-related inquiries for short-term rentals
• Handle guest requests for amenities, supplies, and services
• Coordinate with cleaning staff for property turnovers and maintenance
• Provide administrative support for leasing and rent collection processes

Requirements:

• Experience with short-term rentals, VRBO, and Airbnb
• Fluent English communication skills (written and verbal)
• Previous customer service experience required
• Property management or hospitality experience preferred
• Strong communication and problem-solving skills
• Reliable internet connection and home office setup
• Ability to work within client’s time zone
• Professional phone manner and email etiquette
• Basic computer skills and ability to learn new software platforms