Client Overview

Our client is a global provider of custom signage and visual communication solutions, offering storefront signs, banners, vehicle wraps, wall graphics, and promotional displays. They support businesses from project planning through production and installation.

Job Overview

We are seeking a Customer Service & Order Coordinator to manage customer inquiries, orders, quotes, project updates, and general support. The ideal candidate is professional, organized, customer-focused, and confident handling phone conversations while managing administrative tasks in a fast-paced environment.

Schedule

• Monday to Friday; 8:00 AM to 5:00 PM EDT with 1-hour unpaid break; 40 hours per week

Key Responsibilities

• Handle inbound customer calls and provide support for product inquiries, pricing, quotes, and order updates
• Process repeat signage orders and coordinate with customers, vendors, and production teams
• Schedule consultations, site visits, installations, and follow-ups
• Provide project updates, resolve customer concerns, and maintain excellent customer experiences
• Follow up on leads, quotes, pending projects, and reorder opportunities
• Maintain accurate customer records, order details, and notes in CRM systems
• Support email correspondence, data entry, and administrative tasks
• Coordinate with design, production, and installation teams to ensure smooth project completion

Requirements

• Previous experience in customer service, call center, receptionist, or voice support roles
• Strong English communication skills with a professional phone presence
• Excellent problem-solving, organization, and multitasking abilities
• Experience using CRM systems, Google Workspace, Microsoft Office, or similar tools
• Ability to work independently and manage priorities effectively

Nice to Have

• Experience with B2B customers
• Background in signage, printing, construction, or related industries
• Experience with sales, upselling, quoting, or order management

Independent Contractor Perks

• Permanent Work from home
• Immediate Hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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