Job Description:

You’ll be the first point of contact for potential personal injury clients seeking legal assistance, making a meaningful impact on people’s lives during difficult times. This role offers an excellent opportunity to develop your communication skills in a fast-paced environment while working with a proven system. You’ll receive comprehensive training from an experienced agency owner who has successfully trained agents for this exact process, ensuring your success from day one.

Schedule:

• Monday to Friday, 8am - 5pm PST (40 hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities:

• Answer incoming calls from potential personal injury clients with professionalism and empathy
• Ask 4 specific qualifying questions following provided scripts with precision
• Transfer qualified prospects to the second-line legal team seamlessly
• Maintain strict adherence to established scripts and procedures
• Handle high-volume calls efficiently with average duration under 90 seconds
• Work within a streamlined lead generation funnel that drives results
• Participate in comprehensive training and role-play sessions
• Contribute to scaling operations as the team grows from 1 to multiple representatives

Requirements:

• Strong communication skills and clear, professional speaking voice
• Customer service background or experience handling phone interactions
• Ability to follow scripts precisely and consistently without deviation
• Professional phone manner with empathetic approach to sensitive situations
• Reliable internet connection and quiet, professional work environment
• Willingness to participate in hands-on training program with agency owner
• Bonus if you have experience in legal services, insurance, or high-volume call centers
• It helps if you’re comfortable with fast-paced, results-driven environments

Why Join This Team?

• Work directly with an experienced agency owner who provides hands-on training and support
• Opportunity for rapid growth within a scaling operation (potential to advance as team expands)
• Streamlined, proven process that sets you up for success from day one
• Make a meaningful impact helping people access legal representation during difficult times
• Remote work flexibility with full-time stability
• Clear advancement path as the agency builds out multiple call center operations

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.