Job Overview

This is a remote customer support role handling approximately 600-700 customer interactions monthly including phone calls, emails, and order inquiries. The successful candidate will serve as the primary point of contact for customers seeking product information, order status updates, and general assistance. This position requires managing inbound communications while utilizing AI tools and internal systems to provide accurate and timely responses to customer needs.

Client Overview

Our client operates a thriving instrumentation business serving multiple industries with two complementary divisions focused on solutions consulting and e-commerce product sales. The business manages an extensive product catalog and processes high volumes of customer inquiries and orders through their online platforms.

Schedule:

• Monday to Friday, 9:00 AM - 5:00 PM Australian Central Standard Time (40 hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities

• Handle 20-30 inbound customer calls daily regarding product availability, specifications, and general inquiries.
• Process order status requests by accessing internal systems and providing customers with accurate delivery timeframes and tracking information.
• Utilize the company's AI chat tool to research product information and provide detailed responses to customer questions.
• Respond to customer emails and support tickets in a timely and professional manner.
• Perform general administrative tasks and customer support duties during periods between inbound calls.
• Maintain accurate records of customer interactions within the CRM system.

Requirements

• Minimum 2 years of experience in a customer support or customer service role.
• Proven experience handling high volumes of inbound calls and email inquiries.
• Strong proficiency with CRM systems and customer support software platforms.
• Excellent written and verbal communication skills with strong attention to detail.
• Ability to quickly learn and navigate multiple software systems including AI tools and internal databases.
• Comfortable working independently in a remote work environment.

Nice-to-have

• Experience in e-commerce or technical product support environments.
• Familiarity with instrumentation or industrial products.
• Background working with AI-powered customer service tools.
• Experience with order management and tracking systems.

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.