Job Overview

Our client is looking for a Medical Assistant to join a rapidly expanding outpatient psychiatry practice that is revolutionizing mental healthcare delivery through telehealth across multiple states. This role is vital in ensuring seamless patient care by managing the administrative backbone of a thriving practice that provides medication management and therapy services. This position offers a unique opportunity to directly impact patient outcomes while working with a supportive team that values professional development.

Client Overview

The client is a growing telehealth psychiatry practice based in Missouri, serving patients across three states. They are dedicated to making mental health services more accessible through a team of passionate healthcare providers.

Schedule

• Monday - Friday, 8:30 AM - 12:30 PM CT (20 work hours per week) 

  Note: There is a clear pathway to transition to Full-Time (9:00 AM - 5:00 PM CT, 40 hours per week) within 2-3 months.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Comprehensive training provided (HIPAA compliance and system-specific protocols)

Responsibilities:

• Contact patients via phone, text, and email regarding insurance verification, expired coverage, and out-of-network issues
• Follow up on missing new patient paperwork and coordinate document collection through multiple communication channels
• Manage appointment scheduling and cancellations based on patient responsiveness and documentation status
• Reach out to prospective patients who have inquired about services to facilitate new patient onboarding
• Process payment communications for self-pay patients and accounts with outstanding balances
• Navigate and manage patient information within the electronic health record (EHR) system
• Complete comprehensive online training modules for HIPAA compliance and state-required protocols
• Support clinical operations through proactive patient communication and administrative coordination
• Maintain detailed records of patient interactions and follow-up requirements
• Collaborate with healthcare providers to ensure smooth patient flow and documentation

Requirements:

• Healthcare industry background or familiarity with medical administrative processes
• Strong English communication skills for professional patient interactions via phone, text, and email
• Knowledge of HIPAA compliance requirements or willingness to complete comprehensive training
• Ability to work Central Time zone hours with reliable internet connection
• Professional phone manner and empathetic communication style for sensitive healthcare interactions
• Commitment to completing required online training programs and ongoing professional development
• Interest in long-term employment with growth potential to full-time position
• Bonus if you have experience with EHR systems or medical billing processes
• It helps if you have previous experience in patient services or healthcare administration

Why Join This Team?

• Clear growth path from part-time to full-time employment within months
• Work remotely while making a meaningful impact in mental healthcare accessibility
• Comprehensive training provided including HIPAA compliance and system-specific protocols
• Join a stable, expanding practice with multiple healthcare providers across three states
• Supportive team environment that values long-term employee relationships and professional growth
• Opportunity to develop specialized skills in telehealth operations and patient coordination