Job Overview

Our client is looking for an Operations Assistant to serve as the operational backbone for a thriving residential cleaning service. In this role, you will manage the entire customer journey from initial inquiry to ongoing service delivery. You will operate as the business owner’s trusted representative, handling critical customer touchpoints that directly impact business growth. You’ll work closely with a team of professional cleaners while ensuring seamless scheduling and exceptional customer experiences in a supportive, growth-focused environment.

Client Overview

Join a growing residential cleaning business that’s focused on exceptional customer service and team growth. The owner recently acquired this established 5-year-old company and is building a values-driven operation that prioritizes both customer satisfaction and employee development. You’ll be instrumental in streamlining operations while maintaining the personal touch that makes this small-town business successful.

Schedule

• Monday - Friday, 8:30 AM - 12:30 PM, Eastern Time (20 work hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Responsibilities

• Respond promptly to estimate requests and coordinate 20-minute appointment slots within 1-2 days.
• Manage customer communications via email, operating as the business owner’s representative.
• Conduct post-service follow-up calls to ensure customer satisfaction and gather feedback.
• Schedule recurring cleaning appointments (weekly, bi-weekly, monthly) for ongoing clients.
• Coordinate complex cleaning schedules and respond to schedule changes and requests.
• Support the complete customer onboarding sequence from initial contact through regular service establishment.
• Process straightforward payroll by calculating and recording cleaner hours.
• Handle both one-time cleaning services and recurring client management.
• Maintain scheduling logistics for a team of 3 professional cleaners.

Requirements

• Strong customer service skills and experience with scheduling coordination.
• Comfort managing multiple priorities and handling urgent requests that require quick turnaround.
• Essential experience with email management and basic administrative tasks.
• Reliable internet and the ability to work independently while maintaining high attention to detail.
• High level of professionalism when acting as a representative of the business owner.

Qualifications

• Experience with small business operations or service industry scheduling (Preferred).
• Familiarity with Customer Relationship Management (CRM) tools (Preferred).
• Proven ability in building rapport with clients (Preferred).

Why Join This Team?

• Work directly with a growth-focused business owner who values delegation and team development
• Flexible remote work arrangement with consistent Monday-Friday schedule
• Opportunity to make a direct impact on customer satisfaction and business growth
• Supportive environment where your organizational skills will be highly valued
• Stable part-time position with potential for expanded responsibilities as the business grows
• Work with a values-driven company that prioritizes both customer and team success

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.