Overview:

We are looking for a Customer Service & Sales Agent who can deliver excellent customer support while confidently identifying opportunities to upsell and increase order value. This role is customer-first, but requires a commercially minded individual who is comfortable communicating via both email and phone.

Schedule:

• Mondays to Fridays, 9:00 am to 6:00 pm (UK Time), with a 1-hour unpaid break (40 hours per week)

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Key Responsibilities:

• Handle customer service enquiries via email and phone in a professional and timely manner
• Resolve customer issues related to orders, deliveries, returns, and product enquiries
• Provide product recommendations and upsell where appropriate to meet customer needs
• Convert inbound enquiries into sales opportunities
• Maintain a positive and helpful customer experience at all times
• Accurately log customer interactions and outcomes in internal systems
• Follow up with customers when required to close sales or resolve issues
• Work closely with internal teams to resolve escalations efficiently

Required Skills & Experience:

• Proven experience in customer service, sales, or a combined support/sales role
• Comfortable handling both email and phone-based communication
• Strong written and verbal communication skills
• Confident upselling and objection handling without being pushy
• Ability to multitask and manage a high volume of enquiries
• Strong problem-solving skills and attention to detail
• Customer-focused mindset with a sales awareness

Nice-to-Have:

• Experience working in e-commerce or retail
• Familiarity with CRM or helpdesk software
• Experience handling order management and logistics enquiries

What We’re Looking For?

• Friendly, professional, and confident communicator
• Reliable and organised with strong time management skills
• Target-driven but customer-focused
• Someone who can build rapport and trust with customers

Side Note:

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder:

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.