Job Overview

Our client is seeking a highly professional and service-oriented bilingual Customer Service Representative to support clients in both Spanish and English. This role is primarily focused on delivering exceptional customer support, resolving inquiries efficiently, and ensuring a seamless client experience across communication channels. The ideal candidate is empathetic, detail-oriented, and confident managing high-volume interactions while maintaining accuracy and professionalism. Your bilingual capabilities will play a critical role in supporting a diverse client base and ensuring clear, culturally competent communication.

Schedule

• Monday - Friday, 8:00 AM - 5:00 PM US Eastern, with 1 hour break (40 work hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and other communication platforms
• Provide prompt, accurate, and professional support in both Spanish and English
• Resolve customer concerns, complaints, and service issues with a solution-focused approach
• Escalate complex matters appropriately while ensuring timely follow-up
• Maintain accurate records of customer interactions, updates, and case resolutions
• Coordinate internally with relevant departments to ensure customer requests are fulfilled
• Support scheduling, documentation, and general service-related administrative tasks
• Ensure compliance with internal procedures and documentation standards
• Deliver a high level of customer satisfaction while managing multiple priorities

Requirements

• Native Spanish speaker with strong English proficiency (both written and verbal)
• Minimum 2 years of experience in customer service, client support, or call center roles
• Strong interpersonal and communication skills
• Ability to handle high-volume customer interactions professionally
• Problem-solving mindset with strong attention to detail
• Comfortable working in a fully remote environment
• Proficient in CRM systems and customer service software
• Professional, patient, and customer-first attitude

Qualifications

• Experience supporting government-related services or compliance-driven environments (Preferred)
• Background in administrative or executive support (Preferred)

What You’ll Gain

• Opportunity to use your bilingual skills as a core professional asset
• Stable, full-time remote work environment
• Career growth opportunities within a structured and expanding organization
• Collaborative and culturally diverse team environment
• Competitive compensation aligned with experience and language expertise

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.