Job Description
You’ll be the first line of defense in maintaining website health for dozens of client sites, playing a crucial role in ensuring seamless online experiences. This position offers the perfect opportunity to develop your skills in website monitoring and client communication while working with cutting-edge monitoring tools. You’ll help streamline operations by taking on essential support tasks, allowing the development team to focus on complex technical projects.

Schedule: 9:00 am to 6:00 pm Boston, MA time
Client Timezone: EST

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Responsibilities

• Monitor website alerts from BlogVault software for plugin updates, site issues, and downtime notifications
• Perform visual comparisons of before/after screenshots to identify legitimate changes versus false alerts
• Conduct quick visual inspections of websites to identify obvious errors such as error codes, white pages, or broken layouts
• Follow up on support tickets that have been awaiting client responses for 3+ days with professional reminder messages
• Manage ticket flow and ensure all support requests progress appropriately through the system
• Verify whether website downtime alerts represent genuine issues or monitoring system malfunctions
• Maintain organized tracking of ticket statuses and client communications
• Escalate technical issues to the development team when necessary

Requirements

• Strong attention to detail for visual comparison and inspection tasks
• Excellent written communication skills for professional client follow-ups
• Basic computer skills and comfort navigating websites and web-based tools
• Ability to work independently and follow established processes consistently
• Reliable internet connection and dedicated workspace for remote work
• Bonus if you have experience with ticketing systems or customer support platforms
• It helps if you’re comfortable working flexible hours to accommodate different time zones

Why Join This Team?

• Work with modern monitoring tools and established processes that set you up for success
• Flexible remote work environment with potential for different time zone arrangements
• Be part of a growing company that values efficiency and quality in client service
• Develop valuable skills in website monitoring and client communication
• Clear escalation paths and supportive team structure

Apply now. Start helping.

Side Note
This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder
Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.