Workshop Confirmation Specialist
Monday to Friday from 9 AM to 1 PM Durham. NC Time (20 hours per week)
Scope:
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Manage a high volume of outbound calls daily
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Work with a database of approximately 1,500+ contacts
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Aim to increase workshop attendance rates from 60% to 80%+
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Strive to reduce appointment no-show rates from 30% to 15% or less
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Incentives and commissions whenever targets are met
Responsibilities:
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Make outbound calls to confirm attendance for upcoming workshops and seminars
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Follow up with no-shows to reschedule their attendance for future events
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Confirm booked appointments to reduce no-show rates
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Update CRM system with latest client information and interaction details
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Provide feedback to the marketing team on common reasons for no-shows or cancellations
Requirements:
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Excellent phone communication skills with a professional and friendly demeanor
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Experience in appointment setting, sales, or customer service
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Proficiency in using CRM systems and VoIP software
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Ability to handle objections and persuade clients to attend events or appointments
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Strong organizational skills and attention to detail
- Permanent work from home
- Immediate hiring
- Steady freelance job
Source ⇲
Bruntwork Careers