Training Administration Officer

Work Schedule: Monday – Friday, 9:00 AM  – 5:30 PM Victoria Time (7:00 AM to 3:30 AM MNL time) with a 30-minute unpaid break

About The Company

The company is a learner-centered organization dedicated to using education to improve the quality of life for individuals and groups seeking to fulfill long-term aspirations. Specializing in the Building, Property, and Construction sectors, we bring together diverse skills and cultures with a unified goal: to make a difference through education. Our mission is to shape careers globally with practical and purpose-driven education.

• Vision: Reinvent our future & impact others positively.
  

• Mission: Shape people’s careers globally through practical and purpose-driven education.
  

• Values:
  

• Purpose: Align with our mission and vision while continuously reinventing yourself.
  

• Passion: Approach your work with enthusiasm and positive energy.
  

• Problem Solving: Tackle challenges head-on to make a positive impact.
  

• Results Orientation: Stay focused and relentless in your pursuit of results.
  

• Commitment: See tasks through to completion.
  

• Accountability: Take full responsibility for tasks and outcomes.
  

• Teamwork: Invest in your colleagues with respect and shared knowledge.
  

• Reliability: Be trusted to make choices that lead to positive outcomes.
  

• Caring: Show genuine interest in the well-being and progress of others.
  

The Training Administration Officer is responsible for the efficient and effective administration of training services, ensuring compliance with all regulatory requirements. This role is pivotal in nurturing and guiding students through their educational journey, with a focus on ensuring they complete their studies successfully.

Student Nurturing

• Understand each student’s profile and motivations.
  

• Follow workflow steps to ensure consistent student engagement, especially in the first 0-6 weeks of their studies.
  

• Attend class sessions via Zoom to provide support when needed.
  

• Ensure students are comfortable with and can navigate the LMS, offering support where necessary.
  

• Monitor student progress, provide support for delayed assessments, and escalate issues as needed.
  

Administrative Tasks

• Review and ensure the accuracy and compliance of all student enrolment forms.
  

• Verify and create Unique Student Identifiers (USI) for students.
  

• Manage data within VETtrak and integrate it with the CRM, ensuring accurate record-keeping.
  

• Create and maintain electronic student files according to established procedures.
  

• Prepare and issue training plans, attendance registers, and other required documentation before class commencement.
  

• Set up classes on the LMS, link students and trainers, and manage login details for the LMS/Zoom.
  

• Monitor and report on student attendance, ensuring compliance with workplace policies.
  

• Process student assessments and ensure all documentation meets compliance standards.
  

• Prepare and issue student certificates, statements of attainment, and congratulation letters as required.
  

System Management

• Register all enrollments in VETtrak, ensuring data accuracy.
  

• Issue invoices and manage student attendance records in VETtrak.
  

• Process student withdrawals and extensions in compliance with regulations.
  

• Provide training and support for students and trainers using the eSkilled LMS.
  

• Archive student files electronically upon course completion.
  

Compliance

• Ensure all training activities comply with the company’s policies and procedures, ASQA standards, and state-based funding contracts.
  

• Maintain up-to-date and audit-ready records in VETtrak and LMS.
  

Requirements

• Education: A tertiary qualification is desirable but not required.
  

• Experience:
  

• Background in training/education administration with a focus on compliance.
  

• Experience or knowledge of Business Services and Building & Construction sectors.
  

• Experience in working with Registered Training Organizations Environment
  

• Proficiency in SMS (VETtrak preferred), LMS, and Zoho CRM.
  

• Skills:
  

• Excellent communication, planning, and organizational skills.
  

• Strong customer service orientation with a can-do attitude.
  

• Detail-oriented with strong problem-solving capabilities.
  

• Ability to work independently and manage multiple tasks.
  

• Other:
  

• Strong understanding of relevant policies, procedures, and compliance standards.
  

Performance Measures

• Student Retention:
  

• 100% of students engaged after 6 weeks and submitting assessments.
  

• Over 80% course completion rate.
  

• Compliance:
  

• 100% audit-ready compliance records.
  

• Accurate and up-to-date student data in VETtrak.
  

Additional Information

• Teamwork: Be an active member of a high-performing team, demonstrating respect for all cultural backgrounds.
  

• Professional Development: Commit to ongoing personal and professional growth.
  

• Ethics & Confidentiality: Exercise good judgment and maintain confidentiality in all professional practices.
  

• Promotion: Actively promote the company and its mission through your work.
  

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job
  

Source ⇲
Bruntwork Careers