Sales Representative (Pet Care Industry)

Responsibilities:

Promptly follow up on leads generated from Facebook ads, ideally within minutes to an hour of submission
Schedule appointments for new clients, clearly explaining our introductory offer and membership options
Proactively reach out to existing members to book their monthly grooming appointments
Use CRM and lead generation software to manage client information and track interactions
Make outbound calls to warm leads and existing customers using provided phone system
Clearly communicate service offerings, including what’s included in various packages
Monitor and encourage usage of monthly credits by members to prevent cancellations
Prioritize tasks effectively, balancing new lead follow-ups with existing customer engagement

Requirements:

Excellent phone communication skills with a professional and friendly demeanor
Experience in customer service, sales, or appointment setting
Proficiency in using CRM systems and lead generation software
Ability to work independently and manage time effectively in a remote environment
Strong attention to detail and ability to explain service offerings clearly
Comfortable with making outbound calls and following up with potential clients
Basic understanding of or interest in the pet care industry

Scope:

Full-time position (40 hours per week)
Remote work using provided software and systems
Primarily responsible for lead follow-up and appointment setting
Secondary focus on engaging and retaining existing members
Performance may be tied to appointment booking targets and member retention rates (commissions/bonus when targets are met)
Monday to Friday from 9 AM to 6 PM with 1 hour unapid lunch break

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