Sales and Customer Support Assistant
- Freelance
- General (Remote)
20 hours a week
Mon-Fri 12pm to 4pm
AEST
Job Description
As a Customer Support and Sales Assistant, you’ll be at the forefront of customer interactions, managing support inquiries and driving sales through various channels. You’ll work with a dynamic e-commerce platform, engage with customers on social media, and play a crucial role in influencer marketing campaigns. This role offers a unique blend of customer service, sales, and digital marketing responsibilities, making it perfect for someone who thrives in a fast-paced, multifaceted environment.
Responsibilities
- Manage customer support inquiries through multiple channels
- Handle order releases on the company’s e-commerce platform
- Engage with potential customers as a DM setter on Instagram
- Assist in closing sales and inform customers about promotions
- Create and send draft orders to influencers via Shopify
- Respond to AI-generated chat conversations from ad clicks
- Process 10-20 customer messages daily
- Collaborate with team members to improve customer experience and boost sales
Requirements
- Excellent written and verbal English communication skills
- Experience with e-commerce platforms, preferably Shopify
- Proficiency in Instagram and other social media platforms
- Basic understanding of sales techniques and customer service principles
- Strong multitasking abilities and effective time management skills
- Self-motivated with the ability to work independently
- Comfortable with technology and quick to learn new software
- Passion for fashion and e-commerce industry trends
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Steady freelance job
ZR_17062_JOB
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Source ⇲
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