Receptionist

Role Name: Virtual Receptionist – Telehealth Industry

• Full-time, 9 hours per day with 1 hour unpaid break
  
• Monday to Friday 8am – 5pm PST (12:00 AM – 9:00 AM PHT) with 1 hour paid break (9 paid hours per day)
  

Client Timezone: Eastern Standard Time (EST)

Join a pioneering telehealth provider that’s revolutionizing access to medical services. This innovative company connects patients with licensed doctors to provide quick, affordable doctor’s notes for work or school. As they prepare for rapid growth, they’re seeking a dedicated professional to be the cornerstone of their customer service operations.

As a Virtual Receptionist in this dynamic telehealth environment, you’ll be at the forefront of patient care and operational efficiency. You’ll manage a variety of customer interactions, from answering calls to verifying doctor’s notes, all while adhering to strict healthcare privacy standards. This role offers a unique opportunity to grow with a scaling business, potentially expanding your responsibilities as the company evolves. You’ll gain valuable experience in the telehealth sector, developing skills in customer service, healthcare administration, and digital health technologies.

• Answer incoming calls and emails promptly, providing exceptional customer service
  
• Create and manage tickets in the company’s system for various patient requests
  
• Verify doctor’s notes with employers, ensuring compliance with privacy regulations
  
• Assist patients with note modifications, such as date changes
  
• Look up and confirm patient information to authenticate doctor’s notes
  
• Maintain productivity and focus during periods of varying call volume
  
• Adapt to increasing workload as the company scales, potentially handling 50-70 calls daily in the future
  

Requirements

• Excellent verbal and written communication skills in English
  
• Strong customer service orientation with a professional demeanor
  
• Proficiency in basic computer skills and ability to quickly learn new software
  
• Meticulous attention to detail for accurate data entry and information verification
  
• Commitment to maintaining patient confidentiality and adhering to HIPAA regulations
  
• Self-motivated with the ability to work independently in a virtual setting
  
• Flexibility to adapt to changing workloads and evolving responsibilities
  

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job
  

Source ⇲
Bruntwork Careers