Patient Services Coordinator (Medical)
Job Title: Patient Services Coordinator
Schedule: Monday to Friday, 8:00 AM – 5:00 PM EST (with flexibility as needed)
About the Role:
We are a mental health clinic dedicated to providing exceptional care for individuals seeking addiction medicine and mental health services. As a Patient Services Coordinator, you will be the first point of contact for all callers, ensuring excellent service and efficient handling of inquiries.
Responsibilities:
- Answer and manage calls promptly and professionally.
- Categorize and route calls (e.g., patient inquiries, media, regulatory bodies, vendors).
- Provide information about clinic services, insurance options, and intake procedures.
- Collect and document patient details for follow-up, including contact information and communication preferences.
- Assist patients with next steps, such as scheduling appointments or open house visits.
- Escalate urgent or specialized inquiries to the appropriate contacts.
Requirements
Source ⇲
Bruntwork Careers