Operations and Community Specialist

Operations and Community Specialist

Core Responsibilities

• Knowledge Management & Systems (30%)

  • Develop and maintain a searchable knowledge base for company resources.
  • Create and refine standard operating procedures (SOPs).
  • Manage the digital asset library for easy access.
  • Coordinate with content teams to incorporate community insights.

• Community Engagement & Events (30%)

  • Coordinate weekly Monday Mastermind calls (95% attendance target).
  • Repurpose content from events (5 pieces per session minimum).
  • Plan quarterly in-person events and an annual international trip.
  • Drive engagement on the AMK platform and manage client profiles.

• Operations & Client Success (25%)

  • Oversee client onboarding with a 48-hour completion target.
  • Manage expert onboarding and course production workflows.
  • Address client support and technical assistance.
  • Implement AI solutions for content and automation.
  • Track key performance metrics.

• Financial Management (15%)

  • Oversee Stripe payments and manage subscriptions.
  • Process payment adjustments and assist with Xero reconciliations.
  • Ensure zero overdue invoices beyond 7 days and support profit distribution.

Key Performance Indicators

• 100% client onboarding form completion within 48 hours
• 95% attendance for Monday Mastermind calls
• 40% reduction in operational inefficiencies by Q1 2025
• Successful onboarding of 2 new experts per quarter
• 100% accuracy in payment processing and reconciliation

Requirements

Required Skills & Experience

• Experience in operations management, preferably in SaaS or education
• Proficiency in project management and knowledge management systems
• Strong written and verbal communication skills
• Experience with community management and online moderation
• Proficiency in Stripe, Xero, ClickUp, and Google Workspace

Preferred Qualifications

• Experience in construction or trades
• Familiarity with learning management systems
• Knowledge of AI content tools
• Event planning experience
• Understanding of profit-first financial principles
• Skills in video editing and content repurposing

Personal Qualities

• Proactive, adaptable, and customer-focused
• Excellent time management and prioritization
• Detail-oriented with strategic insight
• Self-motivated and able to work independently

Source ⇲
Bruntwork Careers