Medical Receptionist

Role Name: Spanish-Speaking Medical Receptionist

Schedule:

• Full-time (40 hours per week) 9am to 5pm (12am-8am PHT) M-F ​

Client Overview

Join a progressive medical practice at the forefront of patient care innovation. This dynamic healthcare provider combines in-house expertise with cutting-edge virtual solutions to deliver exceptional service. With a commitment to diversity and multilingual support, they’re expanding their reach to better serve a growing patient base. Be part of a team that values efficiency, compassion, and technological advancement in healthcare.

Job Description

As a Medical Phone Operator, you’ll be the vital link between patients and our client’s medical team. Leveraging your bilingual skills and medical knowledge, you’ll manage a high volume of patient inquiries, schedule appointments, and navigate state-of-the-art EMR software. This role offers the unique opportunity to work remotely while making a tangible difference in patient care. You’ll collaborate with a distributed team, adapting to evolving healthcare protocols and contributing to improved patient satisfaction. If you’re passionate about healthcare, customer service, and working in a dynamic, tech-forward environment, this position offers exciting growth potential.

Responsibilities

• Answer and manage incoming patient calls with professionalism and empathy
• Utilize medical knowledge to address patient questions and concerns effectively
• Navigate eClinicalWorks EMR software for accurate data entry and retrieval
• Provide seamless bilingual support in English and Spanish
• Collaborate with in-house staff and virtual team members via Microsoft Teams
• Manage appointment scheduling and patient information updates
• Ensure strict adherence to patient confidentiality and HIPAA regulations
• Contribute to improving overall patient experience and operational efficiency

Requirements

• Fluency in English and Spanish (written and verbal)
• Previous experience in medical reception or healthcare customer service
• Solid understanding of medical terminology and basic healthcare processes
• Exceptional communication and customer service skills
• Proficiency with computers and ability to quickly adapt to new software
• Strong attention to detail and multitasking abilities
• Availability to work during Pacific Standard Time (PST) business hours
• Commitment to maintaining patient confidentiality and following HIPAA guidelines
• Ability to work independently while collaborating effectively with a remote team
• Reliable internet connection and quiet work environment for remote operations

Benefits

• HMO Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring
• Steady freelance job

Source ⇲
Bruntwork Careers