Debt Collection Specialist (B2B) | ZR_17487_JOB

Work Schedule: Monday to
Friday from 9am to 6pm with 1 hour unpaid break (from 12:30 to 1:30pm)

Client Timezone: Singapore Standard Time (SGT)

Client Overview

Join a prestigious Federation in
Singapore, a pivotal organization managing relationships with over 1,000 member
companies across various industries. This established entity plays a crucial
role in fostering business connections, providing valuable services, and
maintaining a thriving network of industry leaders. As they continue to grow
and evolve, they’re seeking a skilled professional to support their financial
operations and member relations.

Job Description

As a Debt Collection Specialist,
you’ll be at the forefront of maintaining the financial health of this esteemed
Federation. Your role will involve tactful communication with member companies
to ensure timely payment of annual dues. This isn’t your typical collection
role – it’s an opportunity to refine your skills in professional debt recovery
while preserving valuable business relationships. You’ll work with a diverse
portfolio of companies, gaining insights into various industries and honing
your ability to navigate complex business interactions. This position offers a
unique blend of financial acumen and relationship management, providing a
springboard for career growth in the financial services sector.

Responsibilities

• Implement a
  soft, relationship-focused approach to follow up on outstanding membership
  fee invoices
  
• Engage in
  professional communication with member companies, providing courteous
  reminders about overdue payments
  
• Maintain
  meticulous records of collection efforts and payment statuses using
  advanced online systems
  
• Collaborate
  closely with the Federation team to gain insights into member
  relationships and tailor collection strategies accordingly
  
• Provide
  regular, detailed updates on collection progress and valuable member
  feedback
  
• Contribute
  to the development of strategies to improve the overall collection process
  and member satisfaction
  

Requirements

• Proven track
  record in debt collection or accounts receivable management, preferably in
  a B2B environment
  
• Exceptional
  communication skills with a strong emphasis on diplomacy, tact, and
  professionalism
  
• Fluency in
  English; proficiency in other languages commonly used in Singapore is a
  significant advantage
  
• Demonstrated
  ability to work independently and manage time effectively in a dynamic
  environment
  
• Strong
  organizational skills and meticulous attention to detail
  
• Adaptability
  to learn and utilize new online systems for time tracking and reporting
  
• Willingness
  to participate in initial training to fully understand the Federation’s
  specific processes and unique member relationships
  
• Ability to
  work during Singapore business hours, either full-time or part-time
  (minimum 20 hours per week)

Source ⇲
Bruntwork Careers