Customer Support Agents – Hospitality, Wellness Experience (ZR_17634_JOB)
Job Highlighs:
- Contract type: Independent Contractor
- Agent 1: Sunday to Thursday, 8am to 12 UK
- Agent 2: Tuesday to Saturday, 2pm to 6pm UK
Scope:
- Handle customer inquiries for both UK and Sri Lanka retreat centers
- Manage bookings and reservations for multiple locations
- Assist with basic financial tasks and bookkeeping data entry
- Contribute to the overall efficiency of the retreat centers’ operations
Responsibilities:
- Respond promptly to customer inquiries via email throughout the day
- Process bookings and manage reservation details
- Communicate with on-site teams about guest requirements and last-minute changes
- Handle basic financial tasks such as verifying payments and setting up transactions for approval
- Maintain confidentiality when dealing with sensitive customer and financial information
- Collaborate with team members through group chats for seamless communication
- Perform additional administrative tasks during quieter periods
Requirements:
- Excellent written communication skills in English, with impeccable grammar and spelling
- Experience in customer service, preferably in the hospitality or wellness industry
- Proficiency in using email and chat platforms for professional communication
- Basic understanding of financial transactions and bookkeeping concepts
- Strong attention to detail and ability to maintain confidentiality
- Flexibility to work in shifts to cover various time zones
Benefits
Independent Contractor Perks:
- Permanent Work from Home
- Immedaite Hiring
- Steady Freelance
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
ZR_17634_JOB
Source ⇲
Bruntwork Careers