Chiropractic Lead Management (Spanish Speaking)

Schedule: Operate within the hours of 10 AM to 7 PM (1:00 AM – 10:00 AM PHT), Monday through Friday

• Promptly respond to inbound leads generated from Facebook advertising campaigns

• Make outbound calls to leads who have submitted their information online

• Follow a provided script to pre-qualify leads, asking specific questions about pain levels and symptoms

• Direct qualified leads to the nearest clinic within our network of walk-in facilities

• Maintain a high level of professionalism and empathy when dealing with potential patients

• Efficiently manage varying call volumes, from 1-5 calls per day initially, with potential to increase

• Accurately record and update lead information in the provided system

• Adapt to changing business needs and potential increases in call volume

Requirements:

• Excellent verbal communication skills in English and Spanish

• Experience in customer service or call center environments

• Ability to follow scripts while maintaining a natural conversation flow

• Basic computer skills and familiarity with lead management systems

• Strong attention to detail and ability to record information accurately

• Empathetic approach when dealing with individuals experiencing pain or discomfort

• Flexibility to adapt to changing business needs and potential increases in workload

Scope:

• Handle inbound and outbound calls for lead qualification and appointment setting

• Manage leads for a network of approximately 12 chiropractic clinics

• Focus on leads related to back pain, neck pain, and headaches

• Utilize provided scripts and systems to ensure consistent lead management

• Participate in ongoing training and process improvements as the business model evolves

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job
  

Source ⇲
Bruntwork Careers