Admin Assistant – Parts Agent – (ZR_17602_JOB)

• Monday to Friday
  
• 9am to 6pm Miami, Florida, USA, Eastern time (9:00 PM to 6:00 AM Manila TIme) with 1-hour unpaid break
  

As one of our Parts Agents, you’ll embark on an exciting journey to become an expert in our wide range of innovative products and the ever-evolving apparel decoration industry. With your unwavering dedication, you’ll ensure our customers’ satisfaction by swiftly resolving issues and providing practical solutions through our primary communication channels.  

• Assist customers in finding the correct spare and replacement parts via communication channels, whether it be internal or directly with the customer. 
• Answer customer’s inquiries via phone call,  
• Order processing
• Assist with parts estimates to customers and current staff when needed
• Answer general questions about Embroidery machine issues using knowledge obtained for about spare and replacement parts 
• Assist current service technicians in the field with day-to-day needs 

Requirements

• Have previous experience in a spare parts management in any industry, the embroidery industry a PLUS 
• Willingness to learn and understand the knowledge of embroidery machine parts 
• Ability to work with and understand Microsoft Suite, while also having strong computer skills 
• Passion for delivering excellent customer care. 
• Excellent verbal and written communication skills. 
• Ability to thrive in a busy, face-paced environment. 
• Great listening skills and empathy for customers. 

Source ⇲
Bruntwork Careers