Admin Assistant – Operations and Rental Management (ZR_17635_JOB)

Job Highlights:

• Contract – Independent Contractor
• Flexible hours – but ideally business hours EST

Client Timezone: EST (Eastern Standard Time)

Client Overview

Our client is a fast-growing vacation rental management company, offering unique and memorable experiences to travelers. With a portfolio of carefully curated properties, they’re revolutionizing the short-term rental industry through innovative management techniques and exceptional customer service. They’re seeking a detail-oriented individual to streamline their operations and enhance guest experiences.

Job Description

As an Operations Coordinator, you’ll be the linchpin of our client’s vacation rental business. You’ll orchestrate seamless experiences for guests by managing complex schedules, coordinating with property managers and cleaning staff, and ensuring smooth communication across all channels. Your role is vital in implementing and optimizing systems that will scale with the business, from booking management to guest communications. You’ll leverage cutting-edge tools and your own innovative thinking to create efficient workflows that set new standards in the vacation rental industry.

Responsibilities

• Develop and maintain efficient systems for property turnover, guest communication, and operational workflows
• Coordinate schedules for cleaning staff, property managers, and maintenance teams
• Manage guest inquiries and provide exceptional customer service via email
• Implement and oversee task management systems using tools like Meester Tasks
• Create and maintain a centralized calendar system for bookings and property maintenance
• Set up and manage automations using tools like Zapier to streamline operations
• Ensure clear and timely communication among all stakeholders using platforms like Slack
• Generate regular reports on property performance and operational efficiency

Requirements

• Exceptional organizational skills with a talent for creating and managing complex systems
• Experience with project management tools and methodologies
• Proficiency in communication platforms like Slack and task management tools like Meester Tasks
• Familiarity with automation tools such as Zapier
• Outstanding written communication skills for crafting clear, professional guest correspondence
• Ability to thrive in a fast-paced environment and juggle multiple priorities
• Problem-solving mindset with a knack for improving processes
• Basic understanding of the vacation rental industry is a plus
• Passion for hospitality and creating exceptional guest experiences

Benefits

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job
  

Source ⇲
Bruntwork Careers