Account Support Coordinator
Job Highlights:
• Full-time
• Permanent work from home
• Monday to Friday
• 9:30am to 6:30pm Brisbane Time (7:30 AM to 4:30 PM PHT)
Responsibilities:
• Cultivate and maintain productive client relationships, collaborating with technicians for superior outcomes
• Manage technicians’ daily schedules effectively
• Ensure consistent delivery of high-quality services, fostering memorable customer relationships
• Coordinate administrative tasks and support staff
• Employ creative solutions to client issues, demonstrating strong problem-solving skills
• Manage client interactions across various communication channels
• Handle client servicing requests, emergency breakdowns, and scheduled maintenance efficiently
• Administer maintenance contracts, quoting, and invoicing for specialized jobs
• Organize preventative servicing and maintenance schedules
• Process inbound calls and emails promptly, coordinating with subcontractors as needed
Requirements
• Proven ability to work effectively within a team
• Experience with Zoho or similar software CRMs or Customer Support platforms is preferred
• A strong record in customer service or service account management
• Excellent communication and interpersonal skills
• Ability to remain composed under pressure and adapt to a fast-paced environment
• Strong problem-solving, organizational, and time management skills
• Proficiency in Microsoft Office applications
• Impeccable English communication skills, both verbal and written
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
ZR_15398_JOB
Source ⇲
Bruntwork Careers