What We Offer:
At BruntWork, we prioritize a seamless work experience by offering competitive pay, performance-driven incentives, and the flexibility of a remote work setup. Our commitment to client success and operational excellence ensures an environment where professionals can thrive and make an impact. If you’re passionate about client relations, workflow efficiency, and problem-solving, this role is for you.
Client Success Partner
So, what does a Client Success Partner do?
Imagine yourself as the bridge between clients and staff, ensuring seamless onboarding and offboarding, optimizing workflow efficiency, and fostering strong client relationships that drive success. Your role will involve managing key client interactions, providing operational support, and maintaining top-tier service standards. Your ability to multitask, think critically, and handle complex conversations will be crucial in creating a positive and seamless experience for both clients and staff.
What You Will Do:
Onboarding:
- Monitor the onboarding pipeline to ensure smooth transitions.
- Guide staff through contract terms, expectations, and initial assignments.
- Coordinate welcome packets, including client logins and software requirements.
- Conduct onboarding discussions to introduce new hires to client guidelines.
- Ensure compliance with background check requirements for new hires.
Offboarding:
- Conduct offboarding discussions, ensuring proper notifications and smooth transitions.
- Assist staff through the offboarding process and address concerns.
- Provide post-offboarding support and manage reprofiling recommendations.
Operations & Client Management:
- Collaborate with the Workforce Planner to track attendance and generate reports.
- Engage in touch-base sessions to assess client feedback and performance expectations.
- Address staff inquiries and concerns, maintaining strong professional relationships.
- Review and approve staff paid hours, ensuring productivity benchmarks are met.
- Work closely with the Client Success Manager to enhance the overall staff experience.
- Stay informed about voluntary benefits available to independent contractors.
- Maintain up-to-date trackers related to attendance and system issues.
- Coordinate with Staff Services on HubSpot ticket movements.
Additional Responsibilities:
- Conduct refresher training on Client’s Core Values at 2-week and 3-month tenure marks.
- Assist in preparing and monitoring client-requested reports.
- Take on special projects to support operational excellence.
What We’re Looking For:
- A critical thinker who can analyze complex situations and propose effective solutions.
- Strong multitasking abilities, with the capability to manage multiple priorities efficiently.
- Excellent communication skills, particularly in handling difficult conversations.
- A collaborative team player who thrives in a dynamic and fast-paced environment.
- Someone who welcomes feedback and uses it constructively to enhance performance.
- A problem-solver with a proactive, solution-oriented mindset.
Qualifications:
- At least 2+ years of experience in client relations, customer success, or a related field.
- Strong proficiency in English (both verbal and written).
- Experience working in a remote or BPO setup is a plus.
- Must be highly organized, detail-oriented, and adaptable.
- Ability to work independently and efficiently in a high-performance environment.
Work Setup & Compensation:
- Schedule: 8:00 PM – 5:00 AM MNL (9:00 PM – 6:00 AM during DST).
- Start Date: ASAP.
- Salary: Php 35,000/month (bi-monthly payout).
- Load Allowance: Php 300/month.
- Preference: Female candidates preferred.
- Work Arrangement: Fully remote (independent contractor role).
About BruntWork:
BruntWork is an industry leader in remote outsourcing, connecting top-tier professionals with global clients to drive productivity and efficiency. Our mission is to provide scalable, high-quality solutions through a talented and dedicated remote workforce.
Join our team today and be part of a company that values excellence, innovation, and growth. Apply now!